According to reports, last month, the China Consumer Association compiled statistics on consumer association organizations at all levels across the country. Judging from the number of complaints for various goods and services, the number of complaints for furniture in 2010 still followed the madness of 2009. In the top ten, quality and after-sales service occupy the main position of complaints.
As the saying goes, you can't cry without seeing the coffin. Consumers will never be cautious about the quality of furniture if they have not tried to buy the furniture and it fades within a few days, or if the sofa is sunken after sitting for two days. In order to make it easier for everyone to understand the quality problems that may occur, the following editors of Jiuzheng Building Materials Network list for you the current quality problems in the furniture industry.
The quality of solid wood furniture is not guaranteed
Popular phenomenon: solid wood is sold, and veneer is bought back
Not long ago, the Lanzhou Consumers Association announced that in 2010, there were 33 furniture product complaints, of which 54.9% were of the nature of quality problems. Under such a high proportion, the complaints of solid wood furniture are the top priority. At the end of 2010, the Consumer Protection Committees in many places across the country conducted a spot check on the solid wood furniture market, and the results were startling. In the investigation of the Hangzhou solid wood furniture market by the Zhejiang Provincial Consumer Protection Commission, 13 pieces of "solid wood furniture" were sampled, and the qualified ones were zero.
Such data makes Guangdong people who are fond of solid wood furniture take a breath. I dare not imagine how many counterfeit products are flooding the current solid wood furniture market. Li Jia, director of the Consumer Investigation and Supervision Department of the Zhejiang Provincial Consumer Protection Commission, revealed that from the spot-checked brands, there are many big brands, that is to say, this phenomenon still exists in other cities across the country.
Before buying solid wood furniture, consumers should have a comprehensive and accurate understanding of the concept of solid wood furniture. At present, there are only three types of solid wood furniture, all solid wood, solid wood and solid wood veneer. According to the new national standard of "General Technical Conditions for Wooden Furniture", all solid wood furniture means that all wooden parts are made of solid wood sawn wood or solid wood board; solid wood furniture, that is, the base material is made of solid wood sawn wood or solid wood board, and the surface is not covered Furniture; solid wood veneer furniture, that is, furniture made of solid wood sawn wood or solid wood plate, and covered with solid wood veneer or veneer on the surface.
Since the national standard has detailed regulations for solid wood furniture, why is there still the bad phenomenon of the original form of "artificial board" after the solid wood furniture is damaged? According to insiders, it is mainly because the wooden furniture market has formed a hidden rule. If the logo is unclear, the materials will be decided by the promoters; the merchants will not even write the materials on the documents; they will not provide product manuals or invoices; if the promise cannot be fulfilled, it will be difficult to return the goods. It can be seen that such unspoken rules have allowed unscrupulous merchants to dope so that fake loopholes can be drilled.
The furniture is sub-optimal, "three guarantees" to be perfected, reject the wrong goods
Popular phenomenon: three bags of furniture, you are a cottage
On the eve of 3.15, a certain online media conducted a large-scale online survey of current household consumption. Faced with the question of "furniture does not belong to the 'Three Guarantees', do you know?", More than half of netizens said that they did not know until they participated in the survey. That is to say, most consumers take it for granted that furniture retailers should carry out repairs, replacements and refunds of furniture products. But the fact is that the country does not have clear "three guarantees" regulations for furniture products, but the "three guarantees" for furniture have industry rules, and the "three guarantees" for furniture vary from place to place.
In response to the investigation of the problems encountered when buying furniture, the results of multiple choices were unexpected. All investigators had encountered "wrong goods", and then under the cottage version of the furniture "three guarantees" system, consumers There is really suffering. Ms. Ou, who is renovating, said in an interview that the most worrying thing about furniture products on the Internet is quality problems. The wrong goods are especially serious. This sub-optimal phenomenon makes her very troubled. She also had such worries when buying furniture products in a physical store, so she finally decided to directly request the model products in the store, and she had no worries.
When does the "formaldehyde door" take off? Consumers must not be at ease
Popular phenomenon: good environmental protection is really good
The strong festive atmosphere of the Spring Festival has not faded, and the furniture industry broke the quality scandal. On February 11, 2011, the Hunan Provincial Industry and Commerce Bureau announced the recent 30 cities from Changsha, Xiangxi Autonomous Prefecture, Shaoyang and Huaihua. The result of sampling furniture survey by the distribution unit: the qualified rate of 30 groups of products is 37%. The main problem of all unqualified products is the excessive formaldehyde emission. Among them, some well-known furniture brands are listed, causing industry shock.
Looking back at the furniture sampling in recent years, it will be found that every year, large or small quality scandals are exposed, and the reason is almost revolving around the excessive formaldehyde. Why is the formaldehyde content inspected annually, but the problem of exceeding the standard appears every year? Consumers shook their heads when they heard the "formaldehyde door", so that the friends around them couldn't help but sigh, can they still find healthy and environmentally friendly furniture? In this regard, in addition to companies should attract enough attention, the government should also play a role in guiding the people to enhance health and environmental awareness.
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